Frequently Asked Questions

How long are shipping times?

Your products will be shipped within one to two days from placing your order. And during normal circumstances then takes 3-6 days to reach your door step. Each product at Saint's Modesty has an estimated delivery time that you can find in the product description.  However, due to Covid 19 pandemic shipping time can take between 3-10 days. Please plan accordingly.

 

Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product which now due to this extra ordinary times are taking longer wait time of about 3-10 days. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it.

What happens if I receive the wrong item?

If there's an issue with your order, if it's the wrong color, defective, or otherwise not exactly what you wanted-then simply notify us, and we'll give you a return. You won't be asked to ship the product back to us. 

Do you offer exchange?

We do not offer exchanges. However, if for any reason you don't get the exact product you expected, just let us know and we'll get you a new one. 

What is your return policy?

If you’re not totally obsessed with your SM Collection purchase, you may exchange or return it for store credit only within 30 days of purchase. Items must be returned in new, unworn, and unwashed condition with tags attached. Items marked as Final Sale purchased from our Sale Section are not eligible for return or exchange.

All returns must be processed through our online return portal. Please note the cost of a requested return label will be deducted from your store credit. Store credit never expires and will be issued in the form of a gift card.

Items not approved through our return portal will not be processed and returned to sender. 

Please read our Return Policy page for further info. 

How long does shipping take?

Once shipped most domestic orders take anywhere from 2 to 6 business days to arrive depending on location and the efficiency of your local postal service.  

How do I know my package is on its way?

Once your order is shipped (within 1-2) business days an email with tracking information will be sent to the email provided at checkout.

Undelivered Items?

We are not responsible for the fee to re-ship undelivered items due to a wrong address or non acceptance. Customers are responsible for providing a proper address and acceptable mail box standards in which to receive a package. A re-shipment fee will be issued to re-ship all undelivered items that come back to us solely based on weight.

Lost or stolen packages?

Please contact your local postal office to file a claim as we are not responsible for lost or stolen packages. 

What if my mail box is too small for large packages?

If your mail box is too small the postal carrier will leave a note in your mail box stating that your local USPS office has your package on hold. They will hold if for 15 days. Failure to pick up package will result in it being sent back to us. A reshipment fee is required to re-ship all packages. We suggest using the tracking number provided via email to ensure the proper location of your order and avoid such issues arising.

What if need to cancel an order?

Please reach out to us via email ASAP. Our team will always attempt to accommodate your request. However, there will be a 3% charge deducted from your refund for any cancelled order. Please allow 5-10 business days for your refund to be credited to your form of payment.

Do you accept orders placed outside of the US?

Currently we are only shipping to the U.S and territories.

What if I'm unsure about sizing?

To best assist on sizing review the posted measurements carefully as each item has been measured for accuracy. Compare posted measurements to your own and select the item in your sizing range. (Measurements are posted as inches.) If you still have questions you can always email us at saintsmodesty@gmail.com our team will be happy to assist you.

My size is not available but I really want the item?

If your size if not available it's probably because the product is sold out. Some times items will be restocked. You can email us regarding that item. Please include item name and size in the email saintsmodesty@gmail.com.

Is my payment secure?

We currently use PayPal & Square which are two of the most trusted online payment solutions available. Because of this, our site has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's or Squares secure servers. Which accept Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order by 2-3 business days.